Start with the product record
A catalogue entry brings together a name, selectable formats, images and document links. Check which format is selected before comparing prices or opening a certificate.
Read the batch evidence
Match the sample identifier in the report with the product record. A historical certificate documents a previously tested sample; it should remain distinguishable from a current record.
Keep the original document
The PDF provides the laboratory's reported methods and findings. Save that original document with the identifying information used in your own records.
Ask a focused question
When contacting support, include the product name, selected size and batch number if available. These details help locate the relevant catalogue entry.
